SUPPORT

Shipping policy.

This policy is a development template. Operational details are finalized and published before commercial ordering opens.

Order processing

Processing times for wholesale orders will be published here before launch. To be confirmed.

Shipping methods & costs

Available carriers, service levels, and shipping costs will be published here before launch. To be confirmed.

Delivery times

Estimated delivery windows will be published here before launch. No delivery guarantees are made at this time. To be confirmed.

Geographic availability

The regions HELIX Labs ships to will be published here before launch, subject to legal and product-eligibility review. To be confirmed.

Returns & eligibility

Return eligibility and the returns process for wholesale orders will be published here before launch. To be confirmed.

Research-use requirement

All products are sold for laboratory research use only. Orders are accepted from verified wholesale business accounts once commercial ordering is enabled.