SUPPORT
Help center.
Answers about wholesale accounts and product documentation.
Some details below are still being finalized and are marked “To be confirmed.”
Applying for a wholesale account
Submit the wholesale application with your business or clinic details. In the current development build the form does not submit or store information.
Account verification
TO BE CONFIRMEDEach application is reviewed to verify business eligibility before approval. Approved accounts can view wholesale pricing and, once enabled, place bulk orders.
Review timelines and required documents will be published before launch.
Product documentation
Product pages list specifications as they are verified. Unverified values are shown as “Pending verification.”
Testing reports
Third-party testing reports are published to the testing directory as they become available.
Research use
All HELIX Labs products are for laboratory research use only and are not for human or veterinary use. See the Terms & Conditions.
Contacting support
TO BE CONFIRMEDA support email and response times will be published before launch. In the meantime, see the Contact page.