SUPPORT

Returns policy.

Returns for wholesale orders. This policy is finalized before commercial ordering opens.

Pre-launch placeholder — this page is pending legal and business review before HELIX Labs opens commercial ordering.

Return eligibility

TO BE CONFIRMED

Which products and conditions qualify for a return will be published here before launch.

Damaged or incorrect orders

TO BE CONFIRMED

How to report a damaged, defective, or incorrect shipment will be published here before launch.

Refunds

TO BE CONFIRMED

Refund methods and timing will be published here before launch. No refund terms are offered at this time.

Shipping

See the Shipping Policy for shipping details as they are confirmed.